Returns and warranty
Last updated: 2026-11-14
30-day returns
You may return a product within 30 days of delivery, for any reason. It must be complete and in the condition you received it, apart from what is needed to try it out.
- Write to support@zerogravitytechnology.com with your order number. We reply with a return number (RMA) and the return address.
- Pack the product safely, write the RMA on the outside and send it with a tracked service.
- We refund the product price and the original standard shipping charge to your PayPal payment within 14 days of receiving it.
Unless the product is faulty, the cost of sending it back is yours. Import taxes that we paid to the authorities on your behalf can only be refunded as far as we can recover them. Please do not send anything without an RMA: parcels we cannot match to an order may be refused.
EU consumers: right of withdrawal
If you are a consumer in the European Union you may withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Tell us in writing (an e-mail is enough) within that period, then send the goods back within 14 days of telling us. We refund all payments received from you, including the standard delivery charge, within 14 days of your notice; we may wait until the goods are back or you have shown proof of sending. You bear the direct cost of returning the goods and are liable only for a loss in value caused by handling beyond what is needed to check them.
12-month warranty
We repair or replace products that fail from a defect in materials or workmanship within 12 months of delivery. If neither is possible we refund the price. Consumers in the EU also have the legal guarantee of conformity of at least two years; this warranty does not limit it.
The warranty does not cover damage from misuse, from voltages outside the stated limits, from connection to mains or other hazardous voltages, or from modification.
If something arrives broken
Write to us within 7 days with photos and your order number. We pay for the return and send a replacement.
Keeping you safe from fraud
- Refunds always go back to the original PayPal payment, never to another account.
- We never ask you to pay again, or to pay outside this website.
- We never change a shipping address by e-mail.