Shipping and taxes
Last updated: 2026-11-14
All orders ship from Shenzhen, China with a tracked service. We hand parcels to the carrier within 1-3 business days after payment and send you the tracking number by e-mail.
Where we ship
| Region | From | Delivery time | Import taxes |
|---|---|---|---|
| United States | $15.00 | 8-15 business days | Included at checkout. Nothing to pay on delivery. |
| European Union Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | $14.00 | 8-15 business days | Included at checkout. Nothing to pay on delivery. |
| Canada | $16.00 | 8-15 business days | Not included. The carrier may collect import tax and a handling fee. |
| Australia and New Zealand Australia, New Zealand | $15.00 | 8-15 business days | Normally none for low-value parcels. |
| Singapore | $9.00 | 5-9 business days | Normally none for low-value parcels. |
| Japan | $10.00 | 5-9 business days | Not included. The carrier may collect import tax and a handling fee. |
The exact shipping price depends on the weight of your order. The cart shows it, together with any taxes, before you pay. Delivery times are estimates, not guarantees; customs can add a few days.
We do not ship to these countries yet: Norway, South Korea, Switzerland, United Kingdom. Write to us if you would like to be told when that changes.
Import taxes and duties
- United States and European Union: we collect the import taxes at checkout and ship "delivered duty paid". The courier will not ask you for money. For the EU the amount is the VAT of your country.
- Canada and Japan: taxes are not included. Customs or the carrier may charge import tax and a small handling fee before delivery. These charges are the buyer's responsibility.
- Australia, New Zealand and Singapore: low-value parcels normally arrive without charges.
Address
We ship only to the address confirmed during payment at PayPal, and it must be in the country you selected in the cart. For your protection we never change a shipping address by e-mail. If the address is wrong, tell us before the parcel leaves: we cancel and refund the order so you can place it again.
Lost or damaged parcels
If tracking stops for more than 10 business days, or the parcel arrives damaged, write to support@zerogravitytechnology.com with your order number and photos of the packaging. We will send a replacement or refund you.