Support
Write to support@zerogravitytechnology.com. A real engineer answers, usually within two working days (we are in the UTC+8 time zone). Please include your order number if you have one.
Common questions
Where is my order?
Use the link in your confirmation e-mail to see the order status. Once the parcel leaves (1-3 business days after payment) the page shows the tracking number and we mail it to you.
Do I have to pay import taxes?
For the United States and the European Union they are included at checkout. For Canada and Japan the carrier may collect them. See "Shipping and taxes" for details.
Can I pay by card without a PayPal account?
Yes, where PayPal offers it. Press the card button in the PayPal form at checkout. Your card details go to PayPal only.
Can I change the shipping address after ordering?
No. To protect you from fraud we never change an address by e-mail. Tell us before the parcel leaves and we cancel and refund the order, so you can place it again.
Can I get an invoice?
The order page has a "Print receipt" button. If you need company details on it, write to us with your order number.
How do I return something?
Write to us with your order number within 30 days of delivery. We reply with a return number and the address.
I think I found a security problem.
Thank you. Please write to security@zerogravitytechnology.com and give us a little time to fix it before you publish.